REFUNDS AND RETURNS POLICY

At The Viking T-shirt, we take pride in the unique, high-quality products we offer. However, we understand that sometimes a product may not be what you expected it to be. That’s why we have a clear and straightforward return and refund policy to ensure your shopping experience with us is worry-free.

Returns Policy

Eligibility Criteria

  • You have 30 days from the date you received your order to initiate a return.
  • Items must be unworn, unwashed, and undamaged to be eligible for returns.
  • Custom orders are unique to you and cannot be returned. Please be sure to review your custom design carefully before ordering.

Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at [contact information] to express your desire to return an item. Please include your order number for reference.
  • Once your returns request is received and reviewed, we will send you a return authorization and instructions on where to send your package.
  • Pack the item securely, ensuring the product is protected. Use the original packaging if possible.
  • Send your item to the provided address. Please note that returns shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Process

  • Upon receiving your returns and inspecting the condition of your item, we will process your refund. Please allow us at least 7 business days from the receipt of your item to process your refund.
  • Refunds will be processed to the original method of payment or as store credit, depending on your preference.
  • If we receive an item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error, we will notify you about the situation and determine the appropriate resolution.

Exchange Policy

If you wish to exchange an item for a different size or design:

  • Contact us within the 30-day period, and let us know your order details and the reason for the exchange.
  • The exchanged item must meet the same criteria as for returns.
  • We will provide you with the exchange instructions once the original item is received and inspected.

Cancellations

  • You may cancel your order for a full refund if it has not yet been shipped or printed:
  • Orders must be canceled within 24 hours after placing the order.
  • To cancel your order, contact our customer service with your order number.

Shipping for Returns

  • The customer is generally responsible for the returns shipping costs.
  • If the product is being returned due to a defect or an error on our part, we will cover the shipping costs.
  • We suggest using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Exceptions/Special Circumstances

We will replace items if they are defective or damaged. In case of a shipping issue, where the item is lost or delayed, please reach out to us to find a solution. Our goal is to ensure you’re satisfied with your purchase from us.

Remember, each T-shirt is made to order just for you, and we want to make sure you love what you’ve received. If you’re not happy for any reason, we’re not happy. Contact us, and we’ll make it right.

For any questions regarding our returns and refunds policy, feel free to reach out. Our dedicated team is ready to assist you with any concerns you might have.

Frequently Asked Questions (FAQs)

Q: Do I need to provide proof of purchase for a return?

A: Yes, please provide your order number or a copy of your receipt for all returns.

Q: What if I received a T-shirt as a gift and I want to return it?

A: Gift items can be returned in exchange for store credit if they meet our returns criteria. Please provide any details you have about the order when you get in touch.

Q: Can I return a T-shirt if I ordered the wrong size?

A: Absolutely. If the T-shirt is unworn and unwashed, you can return it for the correct size. Just follow the return process outlined above.

Q: How will I know when my return is processed?

A: We will notify you via email once your return has been processed and the refund has been issued.

Q: What if my refund amount is incorrect?

A: If you believe there has been an error in your refund, please contact us immediately with all the relevant details so we can resolve the issue.

Q: Are there any items that cannot be returned?

A: Yes, custom orders and personalized items cannot be returned as they are made to your specifications. Additionally, items on sale are typically final sale and not eligible for return.

Q: Who covers the cost for return shipping?

A: The customer is responsible for return shipping costs unless the item is defective or an incorrect item was sent.

Q: How long does it take for a returned item to be received and processed?

A: Once the returned item is shipped, it can take up to 7-10 business days to be received and processed by our team.

Q: Can I exchange a product for a higher-priced item?

A: Yes, if the new item is more expensive than the one you are returning, you will be required to pay the difference.

Q: If I return a product, when will I receive my refund?

A: Refunds are processed within 7 business days after we receive the returned item. The time it takes for the refund to be credited to your account will depend on your bank or credit card issuer.

Q: What should I do if my order arrives damaged or defective?

A: In the unfortunate event that you receive a damaged or defective item, please contact us immediately with photographic evidence so we can arrange for a replacement or refund.

Q: Is there a restocking fee for returned items?

A: No, we do not charge a restocking fee for returned items.

Q: Can I return an item that I have worn once?

A: Items must be in their original unworn and unwashed condition to be eligible for return.